Refund and Returns Policy

1. Return Window

Return/exchange requests must be raised within 7 days of delivery of the product.
The product must generally be:

• Unused
• Unwashed
• Unaltered
• In original condition
• In original packaging
• With tags, accessories, manuals and other included items intact
• Accompanied by proof of purchase/order details

2. Eligible Returns

Returns/exchanges may be accepted in cases such as:

• Wrong product delivered
• Damaged product received
• Manufacturing defect
• Product materially different from the description/order
• Missing product or essential component

Eligibility may vary depending on the product category and manufacturer’s
warranty terms.

3. Non-Returnable Products

Certain products may not be eligible for return/exchange due to their nature,
including:

• Products specifically marked as non-returnable
• Used or washed clothing
• Products damaged due to customer misuse
• Products without original packaging/tags where required
• Products altered or modified by the customer
• Personal-use/hygiene-sensitive products where applicable
• Products damaged after delivery due to improper handling

For electronic products, warranty claims may be subject to the applicable
manufacturer’s warranty terms.

4. How to Request a Return

To request a return or exchange:

1. Contact us within 7 days of delivery.
2. Provide your order number.
3. Explain the reason for return/exchange.
4. Provide clear photographs/videos where required.
5. Our team may review the request and provide return instructions.

5. Return Shipping

If the product is defective, damaged, incorrect or otherwise eligible due to
an issue attributable to Mcom Store, we may arrange or reimburse reasonable
return shipping as applicable.

For customer-requested returns that are not due to a product defect or our error,
return shipping charges may be applicable.

6. Refunds

Once the returned product is received and inspected, we will notify you
regarding the approval or rejection of your refund.

If approved, the refund will generally be processed to the original payment method.
Refund processing time may depend on the payment gateway, bank or financial institution.

7. Cancellation

Order cancellation requests should be made as soon as possible before dispatch.
Once an order has been shipped, cancellation may not be possible and the applicable
return process may apply.

8. Damaged Package

If you receive a visibly damaged package, please inform us as soon as possible
and provide photographs/video of the package and product.

9. Exchange

Exchange availability depends on product availability, size/variant availability
and product category.

10. Important

We do not deny legitimate returns/refunds for products that are defective,
deficient, incorrectly supplied or materially different from what was advertised,
subject to applicable law and the specific circumstances.

Indian e-commerce rules specifically address return/refund obligations in such situations.