Privacy Policy

1. Information We Collect

When you use our website or place an order, we may collect:

• Name
• Mobile number
• Email address
• Billing and shipping address
• PIN code and city/state
• Order and transaction details
• Product preferences and purchase history
• Information provided when contacting customer support
• Device, browser and website usage information

We do not collect or store your complete debit/credit card, UPI or banking credentials. Payments are processed through secure payment gateways.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders
• Confirm payments and transactions
• Provide order updates and tracking information
• Process returns, refunds and exchanges
• Respond to customer support requests
• Improve our website, products and services
• Prevent fraud and unauthorized transactions
• Comply with applicable laws and regulations
• Send promotional communication where permitted and applicable

3. Payment Information

Payments made through the website may be processed by third-party payment service providers such as Razorpay or other authorized payment partners. Mcom Store does not intentionally store your complete card number, CVV, UPI PIN or banking password.

4. Cookies

Our website may use cookies and similar technologies to:

• Maintain your shopping cart
• Remember your preferences
• Improve website functionality
• Understand website traffic and usage
• Improve our marketing and customer experience

You may manage cookies through your browser settings.

5. Sharing of Information

We may share necessary information with trusted service providers such as:

• Payment gateway providers
• Courier and logistics partners
• Website/hosting service providers
• Technology and analytics service providers
• Customer support providers

Information will only be shared as reasonably necessary to provide our services, comply with law, or protect our legitimate interests.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Your Rights

Subject to applicable law, you may contact us to request access, correction or other appropriate action regarding your personal information. You may also contact us regarding withdrawal of consent where consent is the applicable basis for processing.

India's Digital Personal Data Protection Act, 2023 contains requirements concerning notice, consent and handling of personal data.

8. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate legal authorization.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.